BNA is a transparent organisation and strives for continuous
improvement in its services. The office is open to receive appeals and complaints related to our services or processes.
The steps to follow for appeals and/or complaints are defined in the following procedures:
Certification procedure
- GLOBALG.A.P Certification Procedure
- RA Certification Procedure
- Management System Certification Procedure
Conditions for the use of trademarks and logos
Condition of suspension / withdrawal